Refund policy

At S. Anita Designs, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help. Please read our return policy below for details on how to return your items.

Eligibility for Returns

- Items must be returned within 30 days from the date of purchase.

- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

- Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

Non-Returnable Items

- Custom or personalized items

- Digital products such as eBooks, planners, and downloadable content

- Gift cards

Return Process

1. Contact Us: Before returning an item, please contact our customer service team at info@sanitadesigns.com to initiate the return process. Please include your order number and reason for return.

2. Prepare Your Return: Once your return is authorized, securely pack your item in its original packaging. Include all original materials, such as packaging, tags, and accessories.

3. Ship Your Return: Ship your return to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

Refunds

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at info@sanitadesigns.com for further instructions.